Vu Sur, your purchases facilitator abroad, is a company incorporated under Cameroonian law, registered in the trade register under N ° RC / YAO / 2015 / ha / 4345. The head office is situated in Yaoundé, Tsinga; P.O Box: 30306.
Every items purchase through our services implies unreserved adherence to these general conditions of sale, supplemented or adapted by our special conditions, which will derogate from these general provisions.
Vu Sur’s proficiency includes two types of services. The first one is the purchase and delivery service which is carried out either according to the classical delivery or the express one. The second service is the delivery only after purchase of items by the customer's own care and delivery to our warehouse in France.
Regarding the delivery only service named Vu Sur delivery, the following terms apply:
The Addressee agrees that the Sending will be considered as unacceptable if it contains one of the following items:
Vu Sur will compute an invoice to the client based on the following:
The billing modalities are similar to the classical mode except the fact that the transportation to cameroon is charged 15000 FCFA per Kg given the speed of the delivery. Service livraison classique
Here the client will only pay the delivery fees to Cameroon. Those fees are fixed at 15000 FCFA per K given the monitoring and personalization required for this service.
For the express mode of the delivery service the fees are fixed at 20000 FCFA per Kg transported.
We have a partnership with the companies Frrecash and Ets Charly which agncies are our delivery points in Cameroon. In fact, their network is developed through the country making it easy to deliver parcels to our clients living in the main towns of the country.
Vu Sur has an internal team in charge of the verification of the purchases (their veracity, conformity and authenticity) as soon as they are received at our address in France. Verification of the purchases by the customer must be carried out at the time of their withdrawal at the delivery points.
In case of damage, missing items, complaints about apparent defects or the non-conformity of the product delivered, the customer will let know the agents at the delivery points and will issue clear and precise reservations by email to Vu Sur’s team within 48 hours. Failure to comply with these time limits will ipso facto result in an exemption from Vu Sur's liability. It’s up to the customer to provide any justification to confirm the reality of the anomalies observed.
Vu Sur will take the utmost care to the execution of the order and the quality of the products. In the event of a defect recognized by Vu Sur, the obligation of the latter shall be limited to the replacement or reimbursement of defective quantities, without further indemnity.
For more security and precision, before the payment of any order we send you a summary of order so that the customer can open in order to verify the available links in his invoice before making any payment. So Vu Sur is not responsible for the quality of an article.
For invoices payment, we work in association with a number of structures recognized for their efficiency. In fact, the payments of our invoices can be made through Express Union, FreeCash, Orange Money, MTN Mobile Money or bank transfer.
If you make the payment at Express Union or Freecash, they shall give you a receipt which will act as guarantee. If the payment is made through Orange Money or MTN Mobile Money, our confirmation of payment e-mail will also serves you as guarantee.
Once the parcel was ordered and delivered in Cameroon, it cannot be returned or exchanged unless the items received are not the one ordered. In that case, Vu Sur will initiate the procedures with the retail websites in order to get the right items for the customers or be reimbursed integrally
The items purchased through Vu Sur, remained Vu Sur’s property until they are delivered to the delivery points. Hence, the risks inherent to the items will be transferred to the client once they retrieve their products at the delivery points.
Any dispute arisen from the application of the present General Terms of Sale or relating in any way to these, will be submitted, in the non-exclusive competence of the jurisdictions of the country of origin of the article and governed by the laws of that country.
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